Personal Care Management

The Personal Care Management (PCM) program is an innovative way to manage members’ health. While health care in general has always been reactive —providing care after illness occurs — PCM is a uniquely proactive approach to identifying individuals who may show early symptoms of or be at medium to high risk for developing serious and costly health issues. It offers an alternative to diagnosis-based disease management programs but is concerned with many of the same medical conditions. Program members receive personal encouragement and health education from a nurse to manage their conditions and stay as healthy as possible. More info

PCM Plus is a program enhancement that touches at-risk members who have been recently diagnosed with any of eight specific chronic health conditions. Members will receive at least two educational mailings per year that offer useful tips for better management of the condition and that also encourage compliance with the treatment plan(s) set forth by the member’s doctor. Receiving a mailing on a particular health issue through PCM Plus does not indicate that a member is eligible to enroll in the PCM program.